Shipping & Returns

Shipping Policy

Order Processing

All orders are processed within 1–3 business days. Orders are not shipped or delivered on weekends or holidays.

Shipping Rates & Delivery Estimates

Shipping charges for your order will be calculated and displayed at checkout. Orders over £500 are delivered free, and orders under £500 will cost £40 for delivery to UK Mainland only.
Delivery times are estimates and may vary due to carrier delays or unforeseen circumstances.

Shipping Destinations

We currently ship worldwide.

Customs, Duties, and Taxes

Bridge Safeguard is not responsible for customs fees, duties, or taxes applied to international orders.

Lost or Damaged Orders

If your order is lost or arrives damaged, please contact us at support@bridgesafeguard.com within 14 days of delivery.

Incorrect Addresses

Please ensure your shipping address is correct. We are not responsible for orders shipped to incorrectly provided addresses.

If you have any questions about our shipping policy, contact us at support@bridgesafeguard.com.

Return & Exchange Policy

We want you to be happy with your purchase. If you’re not completely satisfied, we’re here to help.

Returns

You may return eligible items within 30 days of receiving your order. Items must be unused, in their original condition, and in the original packaging. Proof of purchase is required.

Non-Returnable Items

Bespoke, made to order items cannot be returned. This includes Soft Doors, Soft Shutters, Soft Art and the Soft Laundry Bin.

Exchanges

We offer exchanges for non-bespoke stock items within 30 days, subject to availability. If the requested item is out of stock, a refund will be issued.

Refunds

Once your return is received and inspected, we will notify you. Approved refunds will be processed to your original payment method within 3 - 5 business days. Shipping fees are non-refundable unless the return is due to our error.

Return Shipping

Customers are responsible for return shipping costs unless the item is defective or incorrect.

Damaged or Incorrect Items

If you receive a damaged or incorrect item, please contact us within 14 days of delivery at support@bridgesafeguard.com.

For questions about returns or exchanges, contact us at support@bridgesafeguard.com.